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Frequenty Asked Questions


Q:Are you a trading company or a manufacturer?
A:We are a manufacturer,and we attach great importance to quality control.Every part of our products has its own QC.

Q:Can you accept customized services?
A:Yes,we can produce according to your requirements.Such as color,package,carton mark,your language manual etc. If you have your own technical design drawing,we also can build the molds and fixtures as you like.
Q:What about terms of payment?
A:We accept T/T, Paypal,  Payoneer, Western Union and  Alibaba insurance order.

Q:What is your terms of delivery?
A:We support EXW, FOB, CFR, CIF, DAP,DDP terms.

Q:What is the lead time?
A:The leadtime is depend on the quantity and custom requirements. Only 3 working days if products in stock. Otherwise, please kindly contact with the consultants.
Q:What's the delivery time?
A:It will take about 7-35 working days. But the exact time is according to actual situation. Please consult with our customer service for details information.
Q:Why I need to wait so long for my bike?
A:We won't kept a lot of e-bike in our warehouse. We will produce according to your requirements to ensure that  you can receive the best quality.

Q:What is your terms of packing?
A:Generally, our electric bike is packed with disassembled front wheel and handlebar,also include an instruction manual enclosed for each bike.It can be assembled in 10 minutes.

Q:How long should I charge the batteries?
A:If the battery is totally empty, it will need to charge 4-6hours depending on the battery size.

Q:How to choose the battery capacity? The difference?
A:The larger the number, The stronger the battery storage capacity. Generally, under the same condition , the larger battery capacity, the longer driving mileage.

Q:How to choose dual motors and single motor?
A:Generally, the single motor is installed in the rear wheel, and the dual motors are installed in the front and rear wheels respectively. A single motor e-bike is cheaper than a dual motors e-bike. But dual motors are better than single motor in control performance and power performance. More detail please contact us.